Client Coaching Agreement and Terms

Please make note of the following policies and refer back to this page/document as needed. The Agreement being entered into is between yourself and myself, Big Bravely.

Client-Coach Integrity: By entering into a coaching relationship, we’re agreeing to hold ourselves to a high level of integrity and accountability.

  • Understand that we live in a culture that often tries to “wiggle out” of being in integrity or fully accountable. Because of this, people who ask others to act with integrity and be fully accountable are often portrayed as being “unfair,” as if “fairness” involves doing whatever would make someone else happy, rather than maintaining a commitment to an agreement.

  • I ask you to please hold me, as your coach, to a high level of integrity and accountability, and I give to you my commitment to that as well.

  • Integrity and accountability is something we “rise to”, not “held to”. No one can “pull” us along -- each person does the work. Thus, my clients do the work themselves.

  • Look for as many places as possible to be curious and have fun with this work!

Payment:

  • The cost per month for coaching is $649 for two 60-minute sessions, which are scheduled by you (the client) during any open time listed on my online calendar, during the month.

  • Payment will recur monthly on the day you first make payment. For example, if you enroll on May 5th, your monthly payments will happen that day and every 5th for a total of 6 months.

  • There are no refunds for sessions; they are non-transferable to others; all sessions must be used within one month of the end of coaching agreement period.

  • Clients are encouraged to carefully evaluate their finances before beginning coaching, to ensure that monthly coaching investment will not cause financial hardship.

Scheduling:

  • Clients are responsible for visiting my online calendar to schedule sessions roughly every other week, but no more than 2 per month.

  • Clients are welcome to schedule all 12 regular appointments at once to secure their most preferred session times during their coaching engagement.

  • Clients are committing to six months of coaching. This is critical for developing the momentum for real change. If after six months you want to renew, you will be allowed to renew once at your current rate rather than the current new client rate.

Email:

  • Your coaching program includes email support and responses can be expected in 24 hours (weekdays) or 48 hours (weekends and holidays).

  • If my email to you would require a longer or more involved response, it’s best to address those issues during a session via phone or video chat. I will still respond, but might give you additional concepts to ponder or encouragement towards a piece of homework to help with the emailed concern.

  • Understand that of course I cannot absolutely guarantee that correspondence sent or received to me via email (or any other electronic means) would not be intercepted or viewed by a third party.  

Lateness & Rescheduling:

  • If a client is late to a session, we’ll use the remaining session time available.

  • It’s important that whenever a client needs to reschedule or cancel that they use the link in their confirmation email (this also appears in the 24 hr reminder email).

  • If a client needs to reschedule, I need at least twenty-four hours notice, unless it’s a serious, unavoidable emergency.

  • Emergencies include injury and sudden illness, but do not include things like (for example) having a bad week/not feeling like having a session, or an invitation to have dinner with a friend who is unexpectedly in town.

  • Clients are responsible for creating backup plans to avoid canceling sessions with less than 24 hours notice.

  • In the above non-emergency examples, please know that I will honor and support you in making the best choice for you–do go and have dinner, or skip a session if you wish! I won’t think poorly of you. Just please note that your session will not be rescheduled or transfered to a future session.

  • When there is at least 24 hours notice, of course we’ll simply reschedule the session for a time that works better for you. Head to my online calendar to find available times.

  • For your safety, I will not conduct sessions if you are in a moving car. Please text to let me know if you’re running late, then park in a good place to hold your session. Call me back and we’ll pick up with the remaining session time.

  • Again, please note that the session cannot be rescheduled, nor the session time extended, if the internet or cell connection is making it difficult to conduct the session.

Legality:

  • I maintain confidentiality for all of my clients, with the following exception(s): if a client shares that they are in the process of, or are planning to, hurt themselves or someone else, I break confidentiality by whatever means I can in order to ensure that no one is harmed.

  • It is also possible that I would need to break confidentiality if required to do so by law.

  • Of course, in this digital age, I can make no guarantees that my cell phone would not be hacked or that my email account would not be hacked. Those are always potential risks, though I do my best to prevent security breaches.

  • Coaching is an unlicensed and unregulated industry. I am not a therapist, and do not diagnose or treat conditions. Coaching is to be used on an “at your own risk” basis and is not recommended as a substitute for therapy.

  • If you have been diagnosed or in treatment for a mental health-related condition in the past, you are advised to continue with that treatment.

  • By entering into a coaching relationship, you understand and acknowledge that you are solely responsible for your own choices, and that no guarantees or outcomes are being promised as a result of coaching.

By beginning coaching and submitting payment, you acknowledge you have read and understand terms and conditions outlined in this agreement, and that you agree to abide by the terms and conditions described.

These terms are subject to change without notice.